Frequently Asked Questions
Find answers to the most common questions about our cleaning services. If you don't see your question here, please don't hesitate to contact us.
How do I book a cleaning service?
You can book a cleaning service online through our website, by phone at 020 8396 0369, or by email at contact@herocleaners.com. Our online booking system is available 24/7 for your convenience.
How far in advance should I book?
We recommend booking at least 48 hours in advance to ensure availability, especially for regular cleaning services. For specialized services like end of tenancy cleaning or deep cleaning, 3-5 days notice is preferable. However, we do understand that emergencies happen, so we'll always try to accommodate last-minute requests when possible.
Can I reschedule or cancel my appointment?
Yes, you can reschedule or cancel your appointment. We ask for at least 24 hours notice for any changes or cancellations to avoid a cancellation fee. Changes can be made through our online portal, by phone, or by email.
Do I need to be home during the cleaning?
No, you don't need to be home during the cleaning. Many of our clients provide a key or arrange for someone to let our cleaning team in. We're fully insured and all our staff undergo thorough background checks for your peace of mind. If you prefer to be present, that's completely fine too.
Still have questions?
We're here to help! Contact our friendly customer service team for personalized assistance.